Course Content
Overview | Why Listening is an Important 21st Century Skill
An overview of the concept
1 | Hearing vs Listening
Why it's important to contrast hearing with listening
2 | Essential Aspects of Deep Listening
Know yourself. Know how to improve how you listen to others.
3 | Four Signs that you are Not Listening
Recognize when you need to stop and readjust your listening skill
4 | The Five Best Listening Questions
Learn and practice the best ways to move forward with your listening skills
5 | Next Steps
Resources to learn more about active listening skills
(Coming Soon) Develop your Skill of Listening (Outline Preview)
About Lesson
Scenario – The Case of the Good Listener and the Bad Listener
  • Shows empathy
  • Enhances the pair or team collaboration
  • Empowers the speaker

    Why it’s important to contrast hearing with listening

    We’ve all been in a conversation where we feel like we’re not being heard. Whether it’s with a friend, family member, or coworker, sometimes it feels like we’re talking to a brick wall. In order to truly communicate with someone, we need to do more than just hear the words they’re saying. We need to be actively listening to them. But what exactly is the difference between hearing and listening? And why is it important to contrast the two? In this course, we will explore the differences between hearing and listening, and why it’s important to be an active listener in order to truly communicate with someone.

    The definition of hearing and listening

    It is important to Contrast Hearing with Listening because they are two separate processes. Hearing is the physical process of detecting sound waves and translating them into electrical impulses that are sent to the brain. Listening, on the other hand, is the cognitive process of interpreting those electrical impulses and making sense of them.

    Hearing is passive; we can do it without even thinking about it. Listening, however, is an active process that requires attention and focus. When we listen, we pay attention to the person speaking, we try to understand what they’re saying, and we respond accordingly.

    Listening is a critical communication skill; without it, effective communication is impossible. That’s why it’s so important to Contrast Hearing with Listening – so that we can be sure we’re doing both!

    The difference between hearing and listening

    Hearing is the ability to detect sound waves as they travel through the air and into the ear. Listening, on the other hand, is the process of interpreting those sound waves in order to make meaning of them. In other words, hearing is a passive process while listening is an active one.

    There are several reasons why it’s important to contrast hearing with listening. For one, it’s easy to think that we’re doing both when we’re really only doing one or the other. For example, we might be hearing the words that someone is saying but not actually listening to their meaning. Or, we might be so focused on our own thoughts that we’re not really paying attention to what’s being said around us.

    Additionally, contrasting hearing with listening can help us to become better communicators. If we want to be sure that our message is getting across, we need to make sure that we’re not only saying it clearly but also listening carefully for feedback and responding accordingly.

    Finally, by contrasting hearing with listening, we can start to pay more attention to how we communicate with others. We might realize that we need to work on our listening skills or that we need to be more aware of when someone isn’t truly understanding what we’re trying to say. Either way, taking the time to contrast hearing with listening can help us improve our communication overall.

    The importance of listening

    Hearing is the ability to detect sound waves as they travel through the air and into your ears. Listening, on the other hand, is the process of interpreting and making sense of what you hear.

    While hearing is a passive process, listening is active. When you listen, you pay attention to the person or thing that’s speaking and try to understand the message they’re trying to communicate.

    Listening is important because it allows us to build relationships, resolve conflicts, and learn new information. Good listeners are also better leaders and team players.


A good listener is someone who listens attentively and without interruption. They are not only interested in what is being said, but also in how it is said. They don’t just passively hear what you have to say, but they actively listen and try to understand the message.

A bad listener will interrupt, talk over the speaker, or take the words out of context. They will often not be interested in what you have to say or they may not care about the way that it’s said. Bad listeners are often on social media sites where they feel validated by expressing their opinions on topics that they know nothing about.  They lack empathy for the person they are being critical of, having not listened to a word written to which they are responding. 

Listening is an essential skill because it helps in comprehending what other people are saying. Most people find it easy to listen to speeches, songs and lectures. However, many people have trouble listening to others- even if the speaker is speaking clearly. Poor listeners make bad decisions because they don’t understand what’s being said. Therefore, improving your listening skills can make your life easier and more enjoyable.

Most people find it difficult to follow the direction of a speaker when they’re not listening well. They understand what’s being said but fail to act upon it due to a lack of concentration.

QUIZ – Create a scenario. Pick the one point that the scenario illustrates.
Exercise Files
No Attachment Found
No Attachment Found
Shopping cart
There are no products in the cart!